Shipping Policy

Last updated: 2026

Oninnovationapc.comshipping conditions may vary depending on the product, destination, courier availability and the information shown at the time of purchase. This policy explains the general principles that apply to deliveries handled byThe Lead Empire L.L.C-FZ.

1. Delivery times

Estimated delivery times are displayed where applicable during the order process or communicated after order confirmation. Delivery times may vary due to destination, product availability, courier operations, customs procedures, public holidays, weather conditions or other circumstances outside our reasonable control.

2. Shipping costs

Shipping costs, where applicable, are shown before order completion or communicated as part of the order confirmation process. If a promotion includes free shipping, this will be clearly indicated on the relevant offer or checkout page.

3. Delivery partners

We may work with third-party couriers, postal operators, logistics providers or fulfillment partners to deliver orders. The courier or delivery method may depend on the product type, delivery address and operational availability.

• Local or international courier services
• Postal and logistics partners
• Fulfillment or warehouse partners where applicable
• Tracking providers where tracking is available

The delivery provider may contact you using the contact details supplied during the order process.

4. Order tracking

Where tracking is available, you may receive a tracking number or delivery update by email, SMS or another communication channel. Tracking updates depend on the courier and may not be available for every shipment or destination.

5. Delivery address

Customers are responsible for providing complete and accurate delivery information. If an address is incorrect, incomplete or unavailable, delivery may be delayed, returned, cancelled or subject to additional costs where permitted by applicable law.

6. What to do if the package does not arrive

If your package does not arrive within the estimated timeframe, contact us atinfo@innovationapc.comand include your order number, full name and delivery address. We will review the situation and, where applicable, contact the courier or logistics provider for more information.

7. Damaged package

When receiving a package, please check its condition before accepting it where possible. If the package appears visibly damaged, you should document the issue with photos and contact us as soon as possible atinfo@innovationapc.com.

• Keep the packaging and product until the case is reviewed
• Take clear photos of the damaged package and product
• Include your order number and a short description of the issue

8. Failed delivery

If the courier cannot complete delivery because the recipient is unavailable, the address is incorrect, or delivery is refused, the courier may attempt redelivery, hold the package for pickup, return it to the sender or cancel the delivery depending on its procedures.

9. International shipping

International delivery availability may vary by product and destination. Cross-border shipments may be subject to customs checks, import duties, taxes or local regulations. Any such charges, where applicable, are the responsibility of the customer unless expressly stated otherwise during purchase.

10. Shipping support contact

For any shipping-related question, contactinfo@innovationapc.com