Refund & Return Policy | innovationapc

Refund & Return Policy

Last updated: 2026

Your satisfaction matters to us. This Refund & Return Policy explains how return and refund requests are handled for purchases or orders made throughinnovationapc.combyThe Lead Empire L.L.C-FZ.

1. Return eligibility

Return eligibility may depend on the product type, its condition, the delivery location and the information shown at the time of purchase. To request a return, contact us as soon as possible after receiving the product and include your order details.

2. How to request a refund

To start the return or refund process, write toinfo@innovationapc.com. Please include

  • Order number or purchase reference, if available
  • Full name and contact email
  • Product you wish to return
  • Reason for the return or refund request

We will review your request and provide instructions where the return or refund is eligible.

3. Product condition

Unless otherwise required by applicable law, returned products should be sent back in their original condition, with packaging, accessories and documentation included where possible. Products that are damaged, incomplete, heavily used or altered may not be eligible for a full refund.

  • Return the product with its original packaging where available
  • Include all accessories and manuals supplied with the product
  • Avoid using or modifying the product beyond normal inspection

4. Return shipping costs

Return shipping costs may be borne by the customer unless the return is due to an error, defective item, damaged product or another case where applicable law or our written confirmation provides otherwise. We will inform you of the applicable return instructions after reviewing your request.

5. Refund timeline

If a refund is approved, it will be processed after the returned product is received and inspected, or after the case is otherwise confirmed as eligible. Refund timing may vary depending on the payment method, bank processing time and operational requirements.

6. Defective or damaged product

If a product arrives defective, damaged or not as ordered, contact us promptly atinfo@innovationapc.comwith your order details and clear photos of the issue. We may offer replacement, repair, refund or another appropriate solution depending on the circumstances and applicable law.

7. Items not eligible for return

Certain products may not be eligible for return for legal, hygiene, safety, customization or digital delivery reasons. Where such limitations apply, they will be indicated on the relevant product page or communicated during the order process where applicable.

8. Simplified procedure

  1. Emailinfo@innovationapc.comwith your order details
  2. Wait for our review and return instructions
  3. Send the product back if the return is approved
  4. We receive and inspect the returned product
  5. We process the approved refund or alternative solution

9. Contact for refunds and returns

For any information about refunds and returnsinfo@innovationapc.com